Vacature omschrijving
Are you enthusiastic and dedicated to exceeding guest expectations?Then we're looking for you!At Quentin Hotels, we strive to create extraordinary experiences for our guests. We'recurrently seeking a motivated Reservations A...
Organisation
Quentin hotels wants to provide everyone with the opportunity to explore the cities we know and love. Therefore we have a collection of unique hotels located in the city centers of Amsterdam, Berlin, and Prague. Once upon a time, we started as a small city center hotel. Now several years and a few hotels later our core has not changed. Each of our venues has a unique character, style, and story. No room is the same and all hotels are in interesting buildings, conform to the city they are in. In order to make sure we can provide everyone with the opportunity to explore the cities we know and love. Our team can give you great tips that only locals would know. Looking for some wining, dining, shopping, or culture, we are here to help! Providing you with tickets, transportation, bikes, or bookings.
Job Description
Are you enthusiastic and dedicated to exceeding guest expectations?Then we're looking for you!At Quentin Hotels, we strive to create extraordinary experiences for our guests. We'recurrently seeking a motivated Reservations Agent to join our team and help us reach newheights.As a Reservations Agent, you (together with your team) will be responsible for 11 hotelsacross Amsterdam, Berlin, Barcelona, and Prague.What You'll Do● Handle and confirm individual, group, and third party reservations with accuracy● Process cancellation and modification requests● Respond to emails and phone calls with professionalism● Maximise sales opportunities while ensuring guest satisfaction● Coordinate with the Front Office to ensure a seamless guest experience● Monitor availability, flag duplicates or errors, and manage special requests and VIPnotes● Stay organised by managing daily reports, tasks, and files● Support your team and the Front Office, stepping in when needed
Job Requirements
What You Bring● You are fluent in English and German● Minimum of 1 year experience in Reservations or Front Office (hotel PMS knowledgeis a plus)● Strong written and verbal communication skills● Excellent attention to detail● A can-do attitude and strong multitasking abilities
Salary and Benefits
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Ref.nr.:169701-UZP-NL-FPC-160710 - RT186627939