Vacature omschrijving
Your employees provide excellent service to guests and yet you see areas for improvement. Do you think: ‘better next time'? Or do you train and coach your team to simply always do better? We are of the second approach. Do you? Then the...
Organisation
The Lancaster Hotel AmsterdamEen indrukwekkend monumentaal pand dat bol staat van de bijzondere details. The Lancaster Hotel Amsterdam pronkt in de hippe Plantagebuurt. Een groen stukje centrum Amsterdam, waar de leuke spots als paddenstoelen uit de grond schieten. Oh, en hadden we al gezegd dat dierentuin Artis aan de overkant zit? Een designhotel dus met een trendy lobby en 122 hotelkamers en bar The Birdhouse, voor zowel business als een city trip.
Job Description
Your employees provide excellent service to guests and yet you see areas for improvement. Do you think: ‘better next time'? Or do you train and coach your team to simply always do better? We are of the second approach. Do you? Then the position of Operations Manager at the Leonardo Hotel Utrecht City Center is perfect for you!
WHAT DOES YOUR DAY AS OPERATIONS MANAGER LOOK LIKE?
Together with your team you will provide a unique guest experience and optimal service every day. You
supervise your team of employees and interns. You train and coach them where necessary and they can always come to you when they need help. Do you notice that some procedures do not quite meet the needs of the guest? Then you know exactly what is needed to set up new procedures. You also transfer this knowledge and responsibility to your team.
The General Manager can count on you. You are flexible and react proactively to changes in the staffing of your team. You take care of the correct administrative handling of current affairs and ensure that everything is well documented. In addition, you are a member of the Management Team and are closely involved in revenue maximization through upselling, revenue, cost control and quality improvement. Each shift brings new challenges, but one thing never changes: you deliver quality and exceed guests' (and your team's!) expectations.
WHAT DO YOU BRING?
- You have work experience in a similar position or are ready for the next step;
- You are always thinking with the guests and your team and you are very solution-oriented;
- You get energy from training and coaching your team and you are an inspiring motivator for others;
- A flexible schedule is not a problem for you;
- You speak excellent Dutch and English.
WHO ARE WE?
Welcome to The Lancaster Amsterdam, an impressive monumental building full of special details. The stylish 4-star The Lancaster Hotel Amsterdam with 122 rooms is located in the trendy Plantage district. A green part of Amsterdam's centre where hotspots spring up like mushrooms. Oh, and did we mention that Artis Zoo is across the street? A design hotel perfect for a business visit as well as a city break!
WHAT DO YOU GET FROM US (BESIDES A GREAT TEAM, OF COURSE)?
- With us, you get a 70% reimbursement of travel expenses if you live further than 10 kilometers from work, with a maximum of €10.71 per day.
- Working overtime? This can be paid out, but you can also save it up to have extra time off.
- Eager to learn? For that, we offer training courses from the Leonardo Development Lab!
- Ambitious? With us you can work on your personal development and grow!
- Would you like to purchase products such as an (electric) bicycle or telephone at a reduced price? This is possible with an average of 40% tax advantage via FiscFree!
- Night out? As an employee you can make exclusive use of our worldwide discount scheme!
- And enjoy an overnight stay with breakfast in the hotel where you are working during your 'Weet Waar je Werkt' experience.
Heb jij interesse in deze functie?
Dan ontvangen wij graag je motivatie met CV! Je kunt reageren via ons Sollicitatieformulier. Website: Meer informatie >>>
Job Requirements
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Salary and Benefits
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Ref.nr.:170064-UZP-NL-FPC-010814 - RT187397230