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Voco® The Hague, an IHG Hotel
About us voco® The Hague During the night all processes come together, and the Night Manager is the one managing the smooth running of this process f...
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About us: voco™ hotels“At the heart of every great stay is a great host.”
At voco™, we've created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that's something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
Part of the IHG® family, you can rely on a uniquely voco™ experience every stay, but with some of the extra advantages that come with being part of IHG. Such as the benefits of the IHG Rewards Club, one of the world's largest loyalty programmes. Just as friendly to the environment we look after the planet with the same care as we look after our guests. So you can relax knowing that everything from your super comfy bed to the ingredients on our menu is designed to reduce our environmental impact.
We're looking for people with as much character as our unique new lifestyle hotels. If you love looking after people and hate stuffy service, you'll be right at home at voco™. Start a different kind of career as part of IHG's family of 17 global brands and 5,500+ hotels around the world.
About us: voco® The HagueA modernist urban home for the overseas explorer: voco® The Hague, where quintessential Dutch design and our unstuffy style come together in the city centre of The Hague.Based in the Royal Quarter, this beautiful former bank building has the city's shops, museum and heritage locations as well as the embassy quarter and Peace Palace within walking distance. By taking the tram in front of the hotel, you will find yourself at the central station in 9 min or at the seaside within 15 min.Our welcoming guest rooms offer thoughtful voco™ touches with quality bedding and eco-friendly upscale amenities.Catch up over local dishes in Botanica garden kitchen & bar, discover drinks inspired by the Dutch Sea explorations from Ultramarijn wonderbar or hang out in our garden terrace to enjoy the voco™ life. With 2 boardrooms, a versatile work play area and a below ground private bar you will find various locations to meet, gather or celebrate.
Job Description
Voco® The Hague, an IHG Hotel
About us voco® The Hague During the night all processes come together, and the Night Manager is the one managing the smooth running of this process following the right procedures. In this role you guard voco® The Hague during the hours no one else is there, you take care of the guests and their requests, you might check a guest in or out, and you make sure safety is guaranteed for yourself, colleagues and guests at all times. Of course, you are not all alone, there will always be someone joining you in this shift. Obviously you have to be a true “night owl” to make this work, you should be able to stay up all night generating reports that are needed for the finance department, but also to make sure all is in place when the morning shift arrives in the restaurant, they should know how many guests to expect right? Destination: voco® The HagueCome on into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors and a warm welcome from your future team. Ready to land this job?
- Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
- Ensuring the quality of the hotel product is always at the highest possible level.
- Performing tasks related to the night audit, running the closing of the day in our systems and creating the reports that are needed for multiple departments.
- Following-up on administrative discrepancies and other irregularities resulting from the night audit and ensuring correct communication on this to the right departments.
- Ensuring guest and colleague safety and security following the existing procedures.
- Setting up new procedures for the smooth running of the shift.
- Walking safety rounds through the hotel multiple times per shift.
- Checking guests in and out and handling guest requests.
- Preparing and delivering food and drinks from a limited night room service menu.
- Posting expenses on guest accounts, and processing payments for the guests.
- Monitoring the safe closing of the F&B outlets.
- Training the team on brand standards and making sure all standard operating procedures are followed.
- Promoting teamwork and lifestyle service through clear communication and coordination with other teams.
- Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team.
- Living the voco™ brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.
Job Requirements
Did you bring everything?
- Passion for hospitality.
- Knowledge of PMS system Opera is an advantage.
- Experience in a night role within a hospitality environment.
- Strong organizational, task-management skills, and helicopter view.
- Pro-active attitude and eye for detail with a natural drive for continuous improvement.
- A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™ service standards to our voco® hosts.
- A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
- Excellent communication skills in Dutch and in English. Another language is always a plus.
Benefits
- You'll be part of the voco® life
- Competitive salary and travel allowance based on the distance between your home and the hotel
- Staff and friends & family discount at 6000+ IHG hotels worldwide. You'll be able to stay at hotels for a discounted rate and you'll get 50% discount on your restaurant and bar bill
- Special friends & family discount for stays at voco The Hague including breakfast
- Overnight stay at voco® The Hague as part of your onboarding
- We have a staff canteen in which we serve staff meals
- Discounts to several cultural events such as museums, festivals, theatre, musicals, concerts and much more
- Curious about different departments? We offer cross trainings!
- To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!
- Discount on a collective health insurance
- Once a year you get to spend a paid day as a Volunteering Day to volunteer for a charity of your choice
- Discount at local businesses in The Hague
- Your staff uniform will be washed by the hotel
- There will be staff parties, events and departmental outings
- You'll be working in a passionate and ambitious team
- You'll have the opportunity to take part in trainings and workshops
- You'll be working for an international hotel chain in the heart of The Hague
The world is at your feet! Whoever you are, whatever you love doing, bring your passion to voco® The Hague and IHG and we will make sure you will have room to be yourself. Send your resume and motivation letter to HR and they will contact you to finalize your trip to voco® The Hague.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Salary and Benefits
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Ref.nr.:96108-UZP-NL-FPC-120610 - RT185043069