Vacature omschrijving
Lobby PresenceEngage hotel guests to enhance the service experience through activation of all outlet services within the lobby area. Respond to guest requests for special arrangements or services (e.g., transportation, rese...
Organisation
W Amsterdam vacaturesSplit across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings.A magnificent icon where our guests step inside the W Amsterdam and go straight to the top and check in at our rooftop W Living Room. Experience the innovative design and luxury of our 238 stylish guestrooms, including 25 suites, three WOW suites and two lavish Extreme WOW Suites.Get in on the fun and transform your dreams into reality. Apply now and Deliver Whatever/Whenever to our guests, Connect to the Extraordinary & Surround yourself with what's new/next.
Job Description
Lobby PresenceEngage hotel guests to enhance the service experience through activation of all outlet services within the lobby area. Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem. Connecting with GuestsThe Guest Experience Agent connects, differentiates and elevates the guest experience with extraordinary experiences. The Guest Experience Agent creates an Insider Culture at the hotel - with guests, the team and the community. Anticipating and uncovering what will WOW the guest, and empowered to act. The Guest Experience Agent is not located at a desk but circulating high traffic areas. Anticipation of guest needsAdditionally, the W Insider proactively monitors W Lounge activity, spending most of their shift interacting with guests. They use “aggressive” vs. passive hospitality skills to proactively approach guests and engage them in conversation, inquiring about their experience and discovering special preferences and needs so that appropriately matched recommendations may be offered and surprises planned. PersonalizationThe W Insider should coordinate pre-stay outreach, in-house communication, and post-stay personal contact with guests. Acts as a key advocate for the guest at all times. Communicates any guest opportunities they are made aware of through guest interactions in a timely manner to relevant operating departments so that appropriate action to resolve may take place. Personally follows up with guests after resolution to ensure satisfaction.
Job Requirements
Requirements
- Excellent networking and communications skills
- Excellent and in-depth knowledge of the local area and in particular lifestyle focused events and locations that are connected with fashion, design, entertainment, music and B&F.
- Experience working in a lifestyle-related business or environment would be a highly positive attribute.
- A genuine personal interest in lifestyle events and information that is close to W's core values and brand positioning
- Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team
- Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed
- Basic computer skills, preferably including but not limited to Microsoft Word, Excel, Opera
- Fluency in English
- Work Permit for The Netherlands is required.
Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We'll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Salary and Benefits
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Ref.nr.:169548-UZP-NL-FPC-080715 - RT186258259