Vacature omschrijving
The Role...At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho ...
Organisation
The venue...Located in the heart of Amsterdam, Soho House Amsterdam is a private members club with 79 bedrooms, a rooftop pool, a gym, a cinema and events spaces. On the ground floor is our Health Club and our Italian restaurant.
Who we are…Soho House & Co is a collection of private members' clubs, restaurants and hotels, spread across Europe, the UK and America. With lots of exciting expansion plans to open new houses and restaurants, it's an amazing time to be joining us. For those who wish to both further their career and have fun, we offer fantastic, rewarding global prospects.
Opportunities for all…Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Benefits...Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Soho Friends Membership and access to members' digital content
- Career growth and personal development opportunities, with an opportunity to travel abroad with us
- Cookhouse and House Tonic training programmes to further develop our love and understanding of food and drinks
- Our team events, from fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
- Travel allowance
- Subsidised gym memberships and health insurance
- Partnerships with different suppliers in the city of Amsterdam
- Discounts at Soho House globally, as well as Soho Home and Cowshed
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Job Description
The Role...At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, the General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As General Manager you are an influential leader and strategic business partner to all departments, working very closely with internal and external stakeholders to ensure optimal experience as the result. A successful General Manager will collaboratively partner with the Executive Team members, Head of Operations and COO to develop strategic business objectives and goals that result in optimizing the business's performance and profitability. Main Duties
- Influential leader and strategic business partner to internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation.
- Responsible assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff.
- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
- Collaborative partner to all leading Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities.
- Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any “big moment” such as winter/summer roof conversions, Halloween, ADE, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff.
- Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and overall experience.
- Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance.
BenefitsSoho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- All Houses Membership
- Market conform salary + 8% holiday allowance
- Eligible for performance related bonus
- 30% ruling benefit if applicable
- 100% travel allowance
- Discounts on F&B, rooms and retail
Job Requirements
Required Skills/Qualifications
- Up to 5-7 years' experience in a busy hospitality venue within a General Management capacity
- Innovator and influencer with previous experience managing Rooms and F&B operations
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details and excellent customer service
- Fluent in English, Dutch is a plus (any other language is welcome)
- Structured approach when it comes to problem solving
- Organized and reliable with the ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
- Full understanding of local authority requirements
- Degree in Hospitality Management
Salary and Benefits
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Ref.nr.:170045-UZP-NL-FPC-010811 - RT187388885